TERMS & CONDITIONS

SHIPPING POLICY

All paid orders will be couriered via The Courier Guy and will arrive 3-5 business days after being dispatched.

RETURN & EXCHANGE POLICY

Returns of Sealed and Hygiene-Sensitive Products
Unused products may be returned within 7 calendar days of delivery, provided that they are in their original condition, unused, unopened, and in the original sealed packaging.
For health and hygiene reasons, CPAP masks, mask cushions, nasal pillows, headgear, tubing, humidifier tubs and other patient-specific or hygiene-sensitive accessories cannot be returned or exchanged once the original packaging or hygiene seal has been opened, broken or removed.
We therefore recommend that customers carefully confirm the correct product, model and size before opening the packaging.
Products that are defective, damaged on arrival, or supplied incorrectly will be handled separately in accordance with the applicable warranty and consumer protection requirements.

TERMS AND CONDITIONS

1. Introduction
Welcome to CPAP Equip. These Terms and Conditions govern your use of our website and the purchase of goods and services from us. By accessing this website and/or placing an order, you agree to be bound by these terms.

2. Products and Services
We supply CPAP and related respiratory equipment, accessories, and diagnostic services. All products are subject to availability and confirmation of the order price.

3. Payment
Payments can be made via Visa, MasterCard, or EFT. All transactions will be processed in South African Rand (ZAR). We do not store card details on our website.

4. Pricing
Prices are subject to change without notice. Errors and omissions are excepted (E&OE).

5. Delivery

Orders are processed and dispatched as soon as possible after payment has been confirmed.

Standard delivery within South Africa generally takes approximately 3–5 business days from the date of dispatch, depending on the delivery location and courier service.

Delivery times are estimates only and may be affected by courier delays, public holidays, remote delivery areas, or circumstances beyond our control.

Customers will receive tracking information once their order has been dispatched.

6. Returns and Refunds
See our Cancellation Policy below for full details.

7. Limitation of Liability
CPAP Equip shall not be liable for any loss or damage resulting from use or misuse of products purchased from us.

8. Intellectual Property
All content on this website is the property of CPAP Equip and may not be used without written permission.

Contact Information
For support or questions regarding our terms:
📧 cpapequip@gmail.com

GOVERNING LAW AND JURISDICTION (COUNTRY OF DOMICILE)

This website is governed by the laws of the Republic of South Africa and CPAP Equip chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature:

CPAP Equip
Lichtenburg, North West, South Africa
📧 cpapequip@gmail.com

CANCELLATION AND REFUND POLICY

1. Orders and Cancellations
Orders may be cancelled within 24 hours of placement if not yet dispatched. Please contact us promptly at cpapequip@gmail.com.

2. Returns
We accept returns within 7 calendar days of delivery, provided the items are unused, in original packaging, and in a saleable condition. Opened or used CPAP masks and accessories cannot be returned due to hygiene regulations.

3. Refunds
Refunds will be processed within 7 business days upon inspection of returned goods. Refunds will be made via the original payment method.

4. Faulty or Damaged Goods
If your product is faulty or arrives damaged, contact us immediately at cpapequip@gmail.com. We will arrange for a replacement or full refund, if applicable.